POSTAGE & RETURNS
POSTAGE WITHIN THE UK
We always aim to ship within 24 hours of you ordering.
All items, within the UK, are shipped by Royal Mail First Signed For or Parcelforce, if it is a large item. If an item is worth more than £50 then it is shipped by Royal Mail Next Day Special Delivery.
These are tracked so you do not have to worry about security or the parcel being lost in the post.
Shipping within the UK is just £4.99 per order on our website regardless of size, weight or how many pieces you order.
You can select your mode of shipping at checkout by using the drop down menu. Please ensure you select either standard for within the UK or international outside of the UK.
Email us with any queries or if you wish to have something sooner by Next Day Delivery or if you wish to use a different postal service or a courier: firstname.lastname@example.org
WE SHIP WORLDWIDE TOO
All items shipped to places outside of the UK are shipped first class by airmail and depending on the location will take roughly between 5-14 working days.
Our international standard rate is £20 regardless of size, weight or how many pieces you order.
We do refund some of the shipping if your parcel costs less than this to ship. We ship ANYWHERE in the world.
WE ARE NOT RESPONSIBLE FOR CUSTOMS CHARGES IMPOSED BY YOUR COUNTRY
MANY EUROPEAN COUNTRIES NOW CHARGE IMPORT TAX FOR ITEMS IMPORTED FROM THE UK. PLEASE BE AWARE BEFORE YOU ORDER.
Please read https://lovelysvintageemporium.com/pages/terms-and-conditions Vintage Does Mean Vintage terms and conditions section first then continue to read below.
If you are not totally happy with your purchase we accept returns within 14 days of your receipt of purchase - in accordance with the Distance Selling Regulations customers are entitled to a refund within 14 working days of receipt of goods.
You must email us at email@example.com and we will provide you with the return address.
To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging. There are certain situations where only partial refunds are granted: (if applicable) *Any item not in its original condition, is damaged or missing parts for reasons not due to our error. *Any item that is returned more than 30 days after delivery.
SALE ITEMS ARE NOT RETURNABLE OR REFUNDABLE.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is available. Next contact your bank. There is often some processing time before a refund is returned.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org